Now Micro, known for its expertise in computer hardware and services, introduces DICE, a software solution that helps organizations manage computing devices from the time of purchase and throughout the lifecycle of the product.
Last year and continuing today, the rapid shift to remote learning and work from home environments created challenges for IT departments, specifically in the areas of asset management, system security, and tech support. Almost overnight, organizations had to purchase, configure and deploy computing devices to support an increased number of remote employees, students, and educators. With this, came all the associated technical support challenges ranging from hardware malfunctions to internet connectivity and general usage challenges such as logging into Zoom calls.
“You’d be surprised how many organizations are tracking device information in spreadsheets. DICE not only puts real-time device data at their fingertips but allows for remote troubleshooting and restoration, saving time and eliminating costs associated with shipping a device back for repair,” says Bernard Carter, CTO at Now Micro.
Previously, organizations might have used numerous spreadsheets and invoices in different places to keep track of purchases and separate software to enable remote technical assistance. Now Micro recognized the need for a software solution that enables quick access to device information through a centralized, real-time online portal. Streamlining device lifecycle management activities is crucial for organizations that have hundreds or thousands of devices under their supervision.
DICE is available in two versions with the base package included at no charge with every device purchased from Now Micro. Customers may upgrade to the paid version that includes additional features outlined in the table below. Pricing is based on device count and administrator access.
| DICE | DICE Complete |
| Dashboard | Device Monitoring |
| Order information | IoT Device Management |
| Device information | Import & Manage Assets |
| Warranty lookup | DICE Live – Real Time Status |
| Open API | User Editable Fields |
To learn more about Now Micro and DICE, visit nowmicro.com/dice.