Now Micro rang in the new year with a ribbon-cutting at our new headquarters in Mendota Heights, Minnesota. Just a short drive from the previous address in Saint Paul, the new facility accommodates a growing services organization, expands warehouse and production capabilities, and caters to a new hybrid workplace culture.
The move to a larger facility coincides with changing workplace dynamics driven by the pandemic. Thanks to today’s technology, most organizations can now accommodate both remote and hybrid work models. Accounting for accessibility, uptime, and security is essential for successful remote or hybrid environments, but it can be difficult for organizations to adjust quickly. As a result, IT departments and organizations have had to change strategies to manage PCs and peripherals, data centers, collaboration technologies and provide sufficient help desk support for end-users.
We built our new facility with a hybrid workplace in mind. Permanent offices and cubes are available to anyone who chooses to be in the office. Hoteling cubes and workspaces are open to employees who split time between working remotely and in-office. Microsoft Always On VPN technology keeps our sales team securely connected to our ERP systems as if they were in the office. While Microsoft Teams has been in place for some time, it is now our primary communication tool. The use of video in calls has increased substantially.
Having digital signage engineers on staff has been a big help in deploying visual communications throughout the building. There are 15 displays installed throughout the building, with the majority focused on tracking business metrics in the warehouse and manufacturing space. In addition, the displays in the front office serve to greet customers and provide real-time performance metrics to our sales team.
Now Micro has embraced these changes to lead by example and help accommodate customers in this different work world. As a result, demand for our services has increased. So we’re here to answer the challenging questions:
1. How can my organization successfully provide technical support if no one is in the office?
2. Where do my end-users go if they need troubleshooting on their devices?
3. How do I solve connectivity issues with an end-user’s home Wi-Fi network?
4. How can I keep track of my organization’s devices when users’ offices are across the state or country?
2022 is off to a great start at Now Micro. We are excited about our new facility, a new hybrid-work environment, and a new skill set to give our customers additional support to enable their digital transformation.