Now Micro, known for its expertise in computer hardware and
services, introduces DICE, a software solution that helps organizations manage computing
devices from the time of purchase and throughout the lifecycle of the product.
Last year and continuing today, the rapid shift to remote
learning and work from home environments created challenges for IT departments,
specifically in the areas of asset management, system security and tech
support. Almost overnight, organizations had to purchase, configure and deploy
computing devices to support an increased number of remote employees, students
and educators. With this, came all the
associated technical support challenges ranging from hardware malfunctions to internet
connectivity and general usage challenges such as logging into Zoom calls.
“You’d be surprised how many organizations are tracking
device information in spreadsheets. DICE
not only puts real-time device data at their fingertips, but allows for remote
troubleshooting and restoration, saving time and eliminating costs associated
with shipping a device back for repair,” says Bernard Carter, CTO at Now Micro.
Previously, organizations might have used numerous
spreadsheets and invoices in different places to keep track of purchases and
separate software to enable remote technical assistance. Now Micro recognized
the need for a software solution that enables quick access to device
information through a centralized, real-time online portal. Streamlining device lifecycle management activities
is crucial for organizations who have hundreds or thousands of devices under
DICE is available in three versions with the base package
included at no charge with every device purchased from Now Micro. Customers may upgrade to two paid versions
that include additional features outlined in the table below. Pricing is based
on device count and administer access.
Real time device status
Remote device support
Graphic adapter information
To learn more about Now Micro and DICE, visit nowmicro.com.
Now Micro is excited to announce Bernard Carter’s promotion to Chief Technology Officer. After working for the last year and a half as the Vice President of Technology, he will continue leading our commitment to innovating device lifecycle management for our partners.
Bernard Carter has a track record of success in infrastructure, security management, and software development at Fortune 500 companies and in the public sector. In 2013, Carter started working for Now Micro. Under his leadership, his teams have successfully developed hardware and software solutions for IoT, digital signage and device lifecycle management.
How is this new role different from your previous?
BC: My previous role was Vice President of Technology. This new position reflects our changing role with our customers from procuring devices to really being an integral piece of the device lifecycle management journey. The concept is a message we have been communicating to our customers for years, but I do think this new role really doubles down on Now Micro’s commitment to be part of the journey/solution and moving beyond a transactional relationship to true partnership.
Anything you would like to plug about DICE?
BC: Our official launch of DICE 4 is next month. I am beyond excited about this release as it reflects feedback from our customers, consultants and technicians. Having a team to bring all of it together is a distinct privilege for me as it reflects the trust the organization has placed in us building our future with customers.
What are you looking forward to in this role and for Now Micro in general?
BC: Leading a focused technology organization has always been a dream of mine. My team at Now Micro really gets that technology is more than buying a box- the effectiveness of our technology really has a huge human component, and that value is reflected in this organization and our mission. I am also looking forward to eventually meeting with customers face to face again and having some time to build technology demos/talks to share.
The 2020-2021 school year has been one of the most innovating and challenging times in educational technology. According to a survey conducted by the United States Census Bureau, 80% of households with school-age children used online resources for distance learning in 2020, so having the right equipment is essential for quality education. Schools, and also businesses, are having to react quickly to procure, customize and distribute technology to their users. For many districts and universities this is an impossible feat without the support from Now Micro.
Over the next month, Now Micro will procure, warehouse, customize and distribute more than 30,000 Chromebooks to students and educators. Flexibility in our warehouse and production processes, combined with highly trained technicians, allow us to produce roughly 1,000 units a day in our Saint Paul, MN facility.
As a Certified Google White Glove service provider, Now Micro manages the enrollment and configuration of Chromebooks on behalf of the schools. This service saves K-12 schools and universities time, money and organizational headaches and allows them to focus on education.
The Now Micro Certified White Glove Services for Chromebooks include:
Enrollment of the device to the customer domain
Enterprise enrollment and validation
Application of network configuration settings
Wireless Configuration (Wi-Fi SSID and Pre-shared key)
Management Console Training
Now Micro Imaging services:
Populate custom fields in the Google Chromebook Management Console with your required data
Assign devices to the correct organization unit
Utilize Now Micro’s DICE Portal to allow you to see all of your devices combined with purchasing and hardware data in an easy to use, exportable format
To learn how Now Micro can help your organization meet its technology needs, visit https://www.nowmicro.com/ or contact Marty Linden, Vice President of Sales at email@example.com