Are you prepared for IT threats?

Many things cause a business owner to have nightmares — at the top of the list is a computer failure that stops operations in its tracks. Unfortunately, no company is immune to the threat of data failure. Recently, for retail giant Target, the fear became a reality as nearly every register in all stores throughout the United States went down.

Fortunately, the system outage only lasted two hours. But, that two hours of downtime cost Target roughly $50 million in lost sales and caused their stock shares to drop by two percent. In reality, Target’s ability to go from a catastrophic outage to getting back online in such a short time is a huge accomplishment. With significant IT infrastructure in place to respond, the company could investigate the problem, determine that there had been no data breach, and reboot all systems to full operation quickly. For the company, assuring that no data had been compromised was vital. In 2013, a data breach affected 41 million customers and resulted in a legal settlement costing them millions.

How you protect your data is critical to the success of your business — no matter your size. For a health organization, your data includes detailed medical and insurance information. There are endless client files and records for law offices, financial planners have high-level access to sensitive financial portfolios, the list goes on. No matter the industry, data is critical. In many cases, data security methods are heightened by legally mandated regulations like HIPAA and PCI.

Be Prepared

So, how do you protect your company from cybersecurity threats and data failure? Target spends hundreds of millions of dollars each year. The key is to find an affordable technology partner who you can trust. As seen in the Target event, data issues and cyber attacks don’t only happen during business hours. You have to be prepared to respond 24/7. At Now Micro, we make it a priority to be available when the need for help arises. Our service desk technicians answer the phone live 24 hours a day. But that is only a tiny piece of your Cyber Security response plan. Most of our work occurs before disaster strikes. We help ensure that you have up-to-date systems needed to prevent an attack or data failure and back-ups in place when an attack occurs.

Your Industry Needs

Although all industries need comprehensive data and cybersecurity infrastructure, the needs vary depending on the types of data stored and industry-specific regulatory requirements. Here is a shortlist of how Now Micro customizes our services to serve the cybersecurity needs of different industries:

 Manufacturing

We protect your intellectual property — the core of your ability to be profitable for the long term — and put in place processes to ensure the reliability of manufacturing operations.

 Healthcare

HIPAA and other compliance requirements are critical in the healthcare industry. We address these needs and ensure brand protection, secure connectivity, and offer a unified security platform.

Small and Midsize Businesses

Each small and midsize business has its own unique needs, with expense management a key factor. Therefore, we provide affordable options, giving you access to the same level of expertise that large companies have at their disposal.

Retail

In a retail operation, the ability to continually process transactions without hiccups is critical. We help you ensure the reliability of your POS system while also assisting with compliance needs.

Law & Finance

Legal and financial institutions/advisors need to secure sensitive data and are subject to intense compliance regulations. We help ensure all needs are met and a backup system in place to allow recovery in the event of a data attack or failure.

Ready to Serve

Information technology and cybersecurity are overwhelming topics, but they don’t have to be. Click here to learn more about our comprehensive IT and Cyber Security services. Give Now Micro a call today, and we can work together to define a plan that meets your needs so that you can relax knowing that your business is well cared for.

New Vlog Series: What’s in the Lab?

Now Micro has recently launched a new vlog series called What’s in the Lab. This series features Bernard Carter, Chief Technology Officer, going over various players we have in our lab. Our innovative digital signage & IoT solutions and services help customers from a range of industries better procure, deploy, manage and secure their visual communication devices.

Our first video covers the Lenovo ThinkEdge SE30, a rugged media player built to face the most hostile environments. The SE30 also uses the latest 11th Generation Intel® processors that run Artificial Intelligence and Machine learning to deliver the insights you need. The unit is also fanless and can function in a thermal range of -20 – 60C.

Stay tuned to our YouTube channel every Thursday for the next 4 weeks to see how our solutions and services can take your IoT beyond the edge!

To learn more about Now Micro and our purpose-built digital signage and IoT solutions, visit https://www.nowmicro.com/.

Now Micro Launches Device Management Software, DICE

Now Micro, known for its expertise in computer hardware and services, introduces DICE, a software solution that helps organizations manage computing devices from the time of purchase and throughout the lifecycle of the product.

Last year and continuing today, the rapid shift to remote learning and work from home environments created challenges for IT departments, specifically in the areas of asset management, system security and tech support. Almost overnight, organizations had to purchase, configure and deploy computing devices to support an increased number of remote employees, students and educators.  With this, came all the associated technical support challenges ranging from hardware malfunctions to internet connectivity and general usage challenges such as logging into Zoom calls.  

“You’d be surprised how many organizations are tracking device information in spreadsheets.  DICE not only puts real-time device data at their fingertips, but allows for remote troubleshooting and restoration, saving time and eliminating costs associated with shipping a device back for repair,” says Bernard Carter, CTO at Now Micro.

Previously, organizations might have used numerous spreadsheets and invoices in different places to keep track of purchases and separate software to enable remote technical assistance. Now Micro recognized the need for a software solution that enables quick access to device information through a centralized, real-time online portal.  Streamlining device lifecycle management activities is crucial for organizations who have hundreds or thousands of devices under their supervision.

DICE is available in three versions with the base package included at no charge with every device purchased from Now Micro.  Customers may upgrade to two paid versions that include additional features outlined in the table below. Pricing is based on device count and administer access.

DICE DICE+ DICE Complete
Dashboard Real time device status Geotracking
devices
Order information Driver information Remote device
support
Device information Graphic adapter
information
KVM
Warranty lookup Monitor detection File System
Open API Usage information Console

To learn more about Now Micro and DICE, visit nowmicro.com.

Q&A with Now Micro’s new CTO, Bernard Carter

Now Micro is excited to announce Bernard Carter’s promotion to Chief Technology Officer. After working for the last year and a half as the Vice President of Technology, he will continue leading our commitment to innovating device lifecycle management for our partners.

Bernard Carter has a track record of success in infrastructure, security management, and software development at Fortune 500 companies and in the public sector. In 2013, Carter started working for Now Micro. Under his leadership, his teams have successfully developed hardware and software solutions for IoT, digital signage and device lifecycle management.

How is this new role different from your previous?

BC: My previous role was Vice President of Technology.  This new position reflects our changing role with our customers from procuring devices to really being an integral piece of the device lifecycle management journey.  The concept is a message we have been communicating to our customers for years, but I do think this new role really doubles down on Now Micro’s commitment to be part of the journey/solution and moving beyond a transactional relationship to true partnership.

Anything you would like to plug about DICE?

BC: Our official launch of DICE 4 is next month. I am beyond excited about this release as it reflects feedback from our customers, consultants and technicians.  Having a team to bring all of it together is a distinct privilege for me as it reflects the trust the organization has placed in us building our future with customers.

What are you looking forward to in this role and for Now Micro in general?

BC: Leading a focused technology organization has always been a dream of mine.  My team at Now Micro really gets that technology is more than buying a box- the effectiveness of our technology really has a huge human component, and that value is reflected in this organization and our mission. I am also looking forward to eventually meeting with customers face to face again and having some time to build technology demos/talks to share.

To learn more about Now Micro, Bernard Carter, and DICE, visit https://www.nowmicro.com/.

Chromebooks, Chromebooks everywhere!

Chromebooks stored in Now Micro’s warehouse in St. Paul, MN

The 2020-2021 school year has been one of the most innovating and challenging times in educational technology. According to a survey conducted by the United States Census Bureau, 80% of households with school-age children used online resources for distance learning in 2020, so having the right equipment is essential for quality education. Schools, and also businesses, are having to react quickly to procure, customize and distribute technology to their users.  For many districts and universities this is an impossible feat without the support from Now Micro. 

Over the next month, Now Micro will procure, warehouse, customize and distribute more than 30,000 Chromebooks to students and educators. Flexibility in our warehouse and production processes, combined with highly trained technicians,  allow us to produce roughly 1,000 units a day in our Saint Paul, MN facility.

The imaging center at Now Micro

As a Certified Google White Glove service provider, Now Micro manages the enrollment and configuration of Chromebooks on behalf of the schools. This service saves K-12 schools and universities time, money and organizational headaches and allows them to focus on education.

The Now Micro Certified White Glove Services for Chromebooks include:

  • Enrollment of the device to the customer domain
  • Enterprise enrollment and validation
  • Application of network configuration settings
  • Wireless Configuration (Wi-Fi SSID and Pre-shared key)
  • Management Console Training

Now Micro Imaging services:

  • Populate custom fields in the Google Chromebook Management Console with your required data
  • Assign devices to the correct organization unit
  • Utilize Now Micro’s DICE Portal to allow you to see all of your devices combined with purchasing and hardware data in an easy to use, exportable format
Now Micro staff working on Chromebook customization

To learn how Now Micro can help your organization meet its technology needs, visit https://www.nowmicro.com/ or contact Marty Linden, Vice President of Sales at martyl@nowmicro.com