Five Reasons Why SMBs will invest in an MSP in 2022 

As times change, business owners need to adapt. Here are some reasons why an SMB may be considering an MSP

1. Modernizing IT 

As SMBs move to modernize their IT, they don’t have the expertise to keep up with the complexities of managing and maintaining their IT environment.

2. Employee Growth

Despite the pandemic, many organizations are growing rapidly. But unfortunately, some can’t keep up with the growth. For example, they can’t continuously upgrade and install the number of endpoints, onboard new employees, or educate them on the best security practices.  

3. Not enough IT support

Many SMBs do not have an internal IT employee, and one of their employees must take it on as an extra job responsibility which decreases productivity. If they do have an IT employee, they often are faced with more pressure than they can handle alone.

4. Outside threats

 Over half of businesses have faced some type of financial cyberattack in the last year; most SMBs don’t have the resources to combat these risks internally.

5. Compliance

Compliance is a tricky concept for most SMBs. Working with an MSP can help them adhere to the often changing regulations.

Since most businesses rely nearly entirely on the internet to perform their day-to-day operations, an important goal for SMBs is to strategize and prioritize digital transformation. Unfortunately, this is no small task and can be very overwhelming for SMBs. However, a Managed Service Provider can take on the entirety of IT management, allowing them to mitigate risk, get the best return on their technology investments, and educate their employees.

If you are interested in learning more about how Now Micro can help you manage your IT more effectively, or you’d be interested in receiving a free network assessment, reach out to Sydney Ellison at sydneye@nowmicro.com or check out our website.

The Consequences of a Cyberattack on SMBs

Nearly every company relies on the internet for its business operations, which means almost every company is at risk for a cyber-attack. In last week’s blog post, we discussed why Cybercriminals are targeting SMBs, but what are the consequences of falling victim to a cyberattack or data breach for SMBs?

Downtime

After a cyberattack, an SMB is likely to face significant downtime, which means their employees cannot do their jobs. While one can expect revenue to take a substantial hit from downtime, employee productivity usually is the most significant consequence. Employers are still required to pay their employees, they may be missing deadlines, and downtime may cause excess stress on their employees.

The cost of downtime = minutes of downtime x cost per minute.

Damage to hardware 

In the event of a cyberattack, malware, or data breach, not only is your data at risk, but it can also cause damage to your hardware such as PCs, Servers, and more. In addition, the repair or replacement of hardware can be very costly.

Fines and penalties

Legal and regulatory requirements seem to be constantly changing, which can be very overwhelming for a business owner. However, business owners must comply with these rules and regulations, and when they don’t, they are subject to fines and penalties costs.

Damage to reputation and loss of customers

When a company falls victim to a cyberattack, their customer data is often compromised, leading to a loss of customer trust, which leads to customers taking their business elsewhere. Data breaches also hurt attracting and obtaining new customers when the news is public.

High costs

In the event of a cyberattack, an SMB is likely to experience downtime, damage to hardware, fines and penalties, damage to reputation and loss of customers, and more. Each of these consequences has its own cost, and sometimes it is enough for a business to close its doors for good. Forbes states that the average cost of a single data breach on an SMB is $149,000. Additionally, 76% of SMBs have experienced a cyberattack in the last 12 months.

We’ve said it before, and we will say it again: It is no longer a question of if your business will be the target of a cyberattack, but when. Can you afford the consequences of a data breach?

Working with a Managed Service Provider can help you better secure your network and prevent cyberattacks from happening. To learn more about our managed services, visit our website or reach out to Sydney Ellison at sydneye@nowmicro.com.

The Future of SMBs

Modernizing technology and increased cybersecurity practices will be top of mind for small to medium business (SMBs) owners moving forward. Despite the pandemic, many SMBs expect growth over the next few years, which means an increase in employee headcount and revenue. This news is great; however, as employee headcount increases, so does IT usage and complexity.

According to ConnectWise, 48% of SMBs plan to upgrade their IT systems in 2022. In addition, over half are looking to make collaboration easier for employees working in the home and the office. While most companies are not shifting to a 100% remote policy, many are adopting a permanently hybrid business model. These policies include implementing new in-office practices to increase productivity and collaboration.

One of the biggest trends among SMBs is cybersecurity and migration to the cloud. Benefits of the cloud include limited downtime, delays, more flexibility, and an additional layer of security. In addition, cybersecurity and migration to the cloud help create a seamless hybrid work environment.

Here are six reasons for SMBs to invest in cyber security:

1. Protecting company data and intellectual property

2. Protecting customer privacy and financials

3. Compliance with rules and regulations

4. Growth of mobile users

5. Protection of physical assets

6. Digitalization of business operations

SMBs face more challenges than ever, growing IT complexity, lack of resources, new working environments, cyber security threats, lack of IT knowledge, and compliance overload. Luckily, SMBs owners don’t have to take on all this pressure alone. Managed Service Providers can efficiently manage IT remotely while educating their clients on best practices. As a result, an MSP can ensure that SMBs get the best return on their technology investments.

If you are interested in learning more about how Now Micro can help your SMB get the most out of their IT, contact me directly at sydneye@nowmicro.com, or check out our website for a free network assessment!

New Year, New Managed Service Provider?

The beginning of the year is a great time to ask yourself, “Do my employees or I have any frustrations with our current IT support?” If the answer is “yes,” it may be time to change.   

Luckily, you have plenty of options to consider that improve your IT support and day-to-day business. 

Maybe you have an internal IT employee or team, or you are already outsourcing your IT, but your current provider isn’t cutting it. 

Let’s take a look at your options…. 

First, we want to understand what a Managed Service Provider is. 

An IT MSP is a technology provider that essentially takes on the responsibility and manages all or some aspects of your internal technology. 

Some of the services an MSP can offer: 

  • Network Monitoring 
  • Help Desk 
  • Cyber Security 
  • Backup and Disaster Recovery 
  • Cloud Migration & Management 
  • VCIO 
  • Email Solutions 
  • Etc. 

Inadequate IT support can negatively impact your business in many ways (employee satisfaction, productivity, revenue, etc.) 

Here are some tips for making the switch to a new MSP: 

A Smooth Transition 

Whether you are going from one MSP to another or are adding extra support to your existing internal IT team, it is crucial to focus on good communication. 

You will want to know everything your current team has been operating. Things like how many devices they manage, each service they provide you with, or any tickets created. This will allow your new MSP to understand the support you need and provide you with an accurate quote and plan. 

Another thing to figure out is who owns what hardware. Sometimes, an MSP will lease hardware out to their customers for a monthly fee. Other times, they sell them devices so that the customer owns them. Make sure you are returning devices if necessary. 

Finally, make sure you understand the contractual obligations between your business and your current IT provider. For example, an MSP will often require 30, 60, or 90-day notice. Also, make sure you know the SLA (service level agreement) you signed at the beginning of the partnership, so you aren’t slapped with cancellation fees. 

Choosing The Right MSP 

If you are looking to switch to a new MSP, it is important to understand what isn’t working with your current IT team. Where are they falling short? Bring these concerns to other potential partners to see how they compare or if they can meet your needs. 

Figure out the model that works best for you. An MSP can offer either an all-you-can-eat model or al a carte model. An all-you-can-eat model typically includes every service they offer, whereas the al a carte model is more customizable to the specific needs of your business. 

Questions to ask a potential MSP: 

  • What do their pricing models look like? 
  • Can they meet all of your requirements? 
  • What is the contractual agreement? 
  • What does implementation look like? 

Closing thoughts 

IT support can make or break a company, so it is vital to have a partner that understands your business and needs. Luckily for you, there are many options out there. It is just about finding the one that works best for you and your employees. 

If you are interested in receiving a free network assessment to better understand your network health, or you would like to learn more about how Now Micro can help you manage your IT, visit our Managed Services page. 

5 Reasons You Should Consider Outsourcing Your IT

There is already so much unpredictability when running a business, but IT issues don’t have to be a part of that. Managed service providers can remotely monitor your network 24/7, 365 days a year to ensure you experience as little downtime as possible.

Here are 5 reasons you should consider outsourcing your IT:

1. Cost

Many small to medium-sized businesses expect that outsourcing their IT is unnecessary and not worth the cost. However, most companies are surprised to learn that they usually save money by outsourcing their IT.

When switching to an MSP, your cost is a flat monthly rate. A good MSP will offer an a-la-carte solution rather than a one-size-fits-all model because each business is different and should be treated as such. This way, you can decide how much or how little support you will need.

When your IT is managed in-house, and something breaks, you likely will be faced with the “sticker shock” attached to the solution. If something breaks, that is worked into the monthly cost with an MSP, meaning no surprises.

2. 24/7/365 support

One of the most significant issues small to medium-sized businesses face is the lack of support when they need it most. If something goes wrong, it can take a lot of time and research to figure out how to troubleshoot the issue and get back up and running.

With a managed service provider, businesses have IT support at all hours of the day, including non-business hours.

3. Productivity & Time Saving

Many small to medium-sized businesses do not have a dedicated IT employee, and when they do, they are often faced with more challenges than they can handle on their own. Sometimes, an employee takes on IT work as a second job function, which takes away productivity.

If you have a single IT employee, and something goes wrong, maybe they can fix it, but what if more than one thing goes wrong at the same time? Or what if it takes hours or days to resolve the issue, and your company can’t perform its main objectives?

Working with an MSP is a sure-fire way to ensure your employees are focused on what is most important, their jobs. They can even prevent issues from occurring. Even when a problem does come up, your IT provider can get you back up and running in record time.

4. The Highest Level of Cybersecurity

There are many ways to improve your cybersecurity in-house. Some of the things you can do are educate your staff, require password changes, implement two-factor authentication, install a firewall, and ensure your anti-virus software is always on the latest update.

However, as cybersecurity practices get better, the threats get more robust by learning to work around these practices. An MSP can constantly monitor your network and systems for threats and vulnerability, sometimes preventing an attack before it even happens. Therefore, it is imperative to work with an MSP to ensure you have the highest level of security possible.

5. Disaster Recovery & Business Continuity 

One of the biggest headaches for business owners is system and hardware failures that lead to data loss and put their data at risk. It can take hours to days to get back up and running, and even worse, data is at risk of being lost forever!

Working with an MSP gives you the best chance at recovering data and reducing downtime.

Closing thoughts: 

Running a business comes with a lot of responsibility and risks. Utilizing an MSP can benefit your organization in many ways by relieving you from the many headaches associated with IT. This way, you can focus on what is most important, operating your business.

If you’re looking for a managed services provider you can trust, look no further than Now Micro. Our goal is to provide services and solutions for every aspect of your technology needs. From end-users to enterprise data centers and up to the cloud, we’ve got you covered. Visit our website to learn more.

How to Prevent Cyber Attacks in 2021

It makes sense that Cybersecurity Awareness Month falls in October. One of the scariest things a business owner faces is the fear of falling victim to a cybercrime.  So, what are the business implications of a cyber-attack? Loss of data/intellectual property, damage to reputation, loss of productivity, increased expenses, lawsuits, and more. 

Here are some facts:

In just the last year, cybercrime has increased by 40%.

60 % of cyber-attacks are targeted at small – to medium-sized businesses.

But… only 30% of small- medium-sized business owners consider themselves “very concerned” about ransomware.


Hackers who once went after the Targets and Amazons of the world are now going after smaller businesses who likely don’t have the necessary tools or support needed to prevent & recover from cyber-attacks.

Unfortunately, it is no longer a question of if your company will fall victim to a cyber-attack, but when, so it is imperative that your business invests in quality cyber support.

Some of the things you can do internally:

  • Require regular password changes
  • Implement two-factor authentication
  • Make sure anti-virus software is up to date
  • Install firewalls
  • Educate your employees on best practices

These are all great ways to add an extra barrier of protection to your network, but the best way to prevent a cyber-attack from occurring is to outsource your cybersecurity support to a managed services provider. Today, we have security threats coming at us from every direction. A good MSP can monitor your network 24/7, 365 days a year to prevent attacks before they happen. If a cyber-attack does still occur, they will have a team of experts in place to make sure you recover as quickly and painlessly as possible.

As Cybersecurity Awareness Month comes to an end, it is important to make sure cybersecurity remains a priority all year round. If you are curious about where your network stands in terms of security threats and/or other IT-related issues, reach out to me at sydneye@nowmicro.com to schedule a free network assessment. Visit https://www.nowmicro.com/managedservices to learn how Now Micro can become your managed service provider.

#BeCyberSmart

Does your small to medium-sized business have what it takes to manage IT efficiently and effectively?

Even before the COVID-19 pandemic, the work from home business model had been gaining popularity. Today, most businesses have adopted this mindset or at least a hybrid model of working from home a few days a week. As workers continue to work remotely, IT organizations face additional challenges including security threats, help desk overload, and increased costs.  

A few things to think about to assess your IT support needs:  

What does your current IT support look like?  

There are typically three answers: You have a dedicated IT employee, an employee(s) takes on IT work as a second responsibility, or you outsource your IT support. Whatever the plan looks like, you want it to be reliable and efficient so there are no implications to productivity.  

A managed service provider (MSP) would be able to take on IT management so your company can focus on its main objectives. An MSP is a company that offers IT support and tech support services on your behalf. The services they provide are customized to your organization’s IT support needs and can include 24/7 helpdesk services, network monitoring & management, cyber security protection, backup & recovery, and cloud management & migration. Managed service providers will work with different vendors to give their customers the best assistance. 

What are your current response times?  

Response times depend on how big your company is, the number of in-house IT employees, and how complex each IT issue is.  

When outsourcing your IT management to a managed service provider, the company can proactively monitor your networks and systems to prevent IT issues from happening in the first place. Whereas without preventative remote monitoring, your IT person only knows there is a problem after it occurs.  

In addition, your IT person goes home at the end of the day and takes sick days, vacations, and time off for holidays. A managed service provider can remotely monitor your networks 24/7, 365 days a year. With a larger team available, MSPs can track assets, hardware health, networks & servers, bandwidth & connectivity, and IT inventory management. 

Can your IT support remotely monitor and perform maintenance?  

With employees working from home, it is important to be able to monitor and perform maintenance virtually. No matter where your employees work, you can rely on a managed service provider helpdesk to resolve issues as quickly as possible so your team can focus on their jobs, not their IT issues.  

How are you ensuring your systems are secure?  

Unfortunately, your company’s network is always at risk of falling victim to cyber-attacks (read more from our blog post on cybersecurity), but this risk increases as employees work from home and connect to their internet.  

It is more important than ever to partner with a managed service provider to ensure you have the highest level of security. MSPs can help your company prepare for cyber-attacks with backup & recovery planning, proactive monitoring of threats, 24/7 helpdesk, security awareness training, network security updates, and much more. 

How are you backing up your systems?  

All companies experience system failures and data loss. It is crucial to have a disaster recovery protocol. managed service providers can help ensure your data is safe and secure when failures occur by offering services such as end-to-end encryption, device & file-level backup, productivity cloud apps (like Microsoft 365), and local or virtual backup solutions. 

Closing thoughts:  

Running a business comes with many risks and headaches. Working with a managed service provider can keep productivity up, prevent issues from occurring and get you back up and running ASAP.  

As a trusted Minnesota managed service provider, Now Micro is here to help with your business’s IT support. For additional information visit our Managed Services page.